City of
Sheffield
Alabama
Est. 1885 · Center of the Shoals
⚠  For emergencies, call 911.   |   This form is for non-emergency city service issues only.
Sheffield 311 — Resident Services

Report a City Issue

Use this form to report non-emergency issues to the City of Sheffield. Reports are routed directly to the appropriate department. You’ll receive a text message confirmation and updates as your issue is resolved.

Resident Information

Name
Required — we’ll send you SMS updates on your report
Optional — for additional correspondence
Checkboxes
By submitting this form you consent to receive automated text messages from the City of Sheffield at the phone number provided. This service is used solely for reporting updates. The City of Sheffield does not share your information with third parties.

Issue Details

Photo & Location

Drag & Drop Files, Choose Files to Upload, or Capture With Your Camera You can upload up to 3 files.
Street Address of Issue
Your location has been pre-filled. If it’s not correct, zoom in on the map, drag the pin to the exact location of the issue — the address will update automatically.
After You Submit
What Happens Next
Step 01
You Submit
Fill out the form and submit your report. You’ll receive a text confirmation immediately with your reference number.
Step 02
We Assign It
Your report is routed to the right department. You’ll get a text when it’s been assigned and is being reviewed.
Step 03
Issue Resolved
Once resolved you’ll receive a final text confirmation. Thank you for helping keep Sheffield great.
Need More Help?
Contact City Hall
Phone
(256) 383-0250
Hours
Mon – Fri  ·  8:00 AM – 4:30 PM
sheffieldalabama.gov